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How do I start a return?
If your item is eligible for a return or exchange, you can submit a request through your customer account. Before getting started, please review our Returns & Exchange Policy for eligibility requirements, made-to-order exclusions, and refund details.
How do I track my order?
Once your order has shipped, tracking information will be available through your customer account and sent to the email address associated with your order. When your order ships, you will also receive a shipping confirmation email containing your tra
I'm having trouble logging in
Our customer accounts use a secure passwordless login, so you do not need to create or remember a password to access your account. Once signed in, you can view your orders, check order status and tracking information, and request eligible returns. If
What is your shipping policy?
Many of our products are made to order, meaning they are produced and decorated specifically for you after your order is placed. Please keep the following production and shipping information in mind when placing your order. Most made-to-order product
How do I cancel my order?
Because many of our products are made to order, production may begin shortly after your order is placed. If you need to cancel your order, please submit a cancellation request as soon as possible. Sign in to your customer account, locate the order yo
Returns & Exchanges Policy
We want you to be happy with your purchase. If something isn’t quite right, please review our return and exchange guidelines below. Eligible items may be returned within 30 days of the date your order was delivered. To qualify for a return, merchandi
Privacy Policy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from apparel.mastercraft.com (the “Site”). Personal information we collect. When you visit the Site, we automatically collect