What is your shipping policy?Updated a day ago
Many of our products are made to order, meaning they are produced and decorated specifically for you after your order is placed. Please keep the following production and shipping information in mind when placing your order.
How long does it take for my order to ship?
Most made-to-order products are produced and prepared for shipment within 3–5 business days.
Please note that production time is separate from shipping/transit time. The 3–5 business day timeframe refers to the time required to produce and prepare your order before it is handed off to the shipping carrier.
Business days do not include weekends or recognized holidays.
How much does shipping cost?
Available shipping methods and applicable shipping charges are displayed during checkout based on your order and delivery address.
When will my order arrive?
Once your order has been produced and shipped, delivery time will depend on the shipping method selected and the carrier.
Any estimated transit or delivery times are estimates and are not guaranteed. Carrier delays, severe weather, holidays, service interruptions, and other circumstances outside our control may affect delivery.
How do I track my order?
Once your order ships, you will receive a shipping confirmation email with tracking information.
You can also sign in to your customer account to view your order status and available tracking information.
For additional information, please see How do I track my order?
Will my order arrive in multiple packages?
It may. Products within the same order may be produced or fulfilled from different locations.
If your order is split into multiple shipments, you may receive separate shipping confirmations and tracking numbers for each package.
If only part of your order arrives, please check your order details and tracking information before contacting customer support, as the remaining items may still be in transit.
Can I change my shipping address?
If you notice an error in your shipping address, please contact customer support as soon as possible.
We will make reasonable efforts to update your address if your order has not yet shipped, but we cannot guarantee that changes can be made once fulfillment has begun.
Customers are responsible for providing a complete and accurate shipping address when placing an order. Additional shipping charges may apply if an order needs to be reshipped because an incorrect or incomplete address was provided.
What if my package is delayed or lost?
Once an order has been transferred to the shipping carrier, delivery is subject to the carrier's network and operating conditions.
If your tracking information hasn't updated for an extended period or your package appears to be lost, please contact customer support with your order number so we can review the shipment and assist with the next steps.
What if my tracking says delivered, but I can't find my package?
First, verify the delivery address and check around your property, mailroom, parcel locker, or other secure delivery locations. We also recommend checking with household members, neighbors, or building staff who may have accepted the package.
Please allow up to one additional business day, as carriers may occasionally mark packages as delivered shortly before final delivery.
If you still cannot locate your package, contact customer support and provide your order number.
What if my order arrives damaged?
If your merchandise arrives damaged, defective, or incorrect, please contact customer support.
Include your order number, a description of the issue, and photos of the merchandise and packaging when applicable. We'll review the issue and help determine the appropriate resolution.
Still Need Help?
If you have questions about your shipment, delivery, or tracking information, please contact our customer support team and include your order number and the email address associated with your order.