Returns & Exchanges PolicyUpdated a day ago

We want you to be happy with your purchase. If something isn’t quite right, please review our return and exchange guidelines below.

Return Eligibility

Eligible items may be returned within 30 days of the date your order was delivered.

To qualify for a return, merchandise must be unworn, unused, unwashed, and in its original condition. Items should be free from stains, odors, pet hair, or other signs of wear and include original tags or packaging when applicable.

Items returned in a condition that prevents them from being resold may be denied a refund.

Made-to-Order & On-Demand Products

Many products available in our store are produced and decorated specifically for you after your order is placed.

Because these products are made specifically for your order, made-to-order and on-demand decorated products are not eligible for returns or exchanges due to incorrect sizing, color preference, change of mind, or ordering the incorrect item.

Please carefully review product descriptions, color options, and sizing information before placing your order.

Exchanges

Eligible stocked merchandise may be exchanged for another size or item, subject to availability.

Made-to-order and on-demand decorated products cannot be exchanged for a different size, color, or style unless there is a product defect or fulfillment error.

Damaged, Defective or Incorrect Items

If you receive an item that is damaged, defective, misprinted, or different from what you ordered, please submit a return request or contact customer support.

Please provide your order number, a description of the issue, and photos showing the problem when applicable. Once reviewed, we will work with you to provide a replacement or another appropriate resolution.

Refunds

Once an eligible return has been received and inspected, an approved refund will be issued to your original payment method.

Please allow additional time for your bank or financial institution to process and post the refund.

Original shipping charges are non-refundable unless the return results from a damaged, defective, or incorrectly fulfilled item.

Non-Returnable Items

The following items are generally not eligible for return or exchange:

• Made-to-order or on-demand decorated merchandise
• Personalized or customized merchandise
• Clearance or final-sale merchandise
• Gift cards
• Items that have been worn, washed, used, altered, or damaged after delivery

Additional product-specific restrictions may be noted on the applicable product page.

For instructions on submitting a request, please see How do I start a return?