How do I track my order?Updated a day ago

Once your order has shipped, tracking information will be available through your customer account and sent to the email address associated with your order.

Track Your Order Through Your Customer Account

1. Sign in to your customer account using the email address associated with your order.
2. If prompted, enter the verification code sent to your email. No password is required.
3. Locate and select the order you would like to track.
4. View the current fulfillment status and available tracking information for your shipment.
5. Select the tracking number or tracking link to view the latest updates directly from the shipping carrier.

Tracking by Email

When your order ships, you will also receive a shipping confirmation email containing your tracking information.

If your order is shipped in multiple packages, you may receive more than one shipping confirmation and tracking number.

Why Doesn't My Tracking Show Any Updates?

Tracking information may take some time to become available after your shipping label is created. A shipping confirmation does not always mean the carrier has already scanned or received the package.

Please allow time for the carrier's tracking system to update.

My Order Hasn't Shipped Yet

Many of our products are made to order and typically require 3–5 business days for production and processing before shipment.

This production time is separate from the shipping/transit time displayed at checkout.

Once your order has shipped, tracking information will become available through your customer account and shipping confirmation email.

My Order Shows Delivered, but I Can't Find It

If your tracking information shows that your package was delivered but you cannot locate it:

1. Confirm that the shipping address on your order is correct.
2. Check around your delivery location, including porches, side doors, garages, mailrooms, parcel lockers, or other secure locations.
3. Check with household members, neighbors, building staff, or anyone else who may have accepted the package.
4. Allow up to one additional business day, as carriers may occasionally mark a shipment as delivered shortly before final delivery.

If you still cannot locate your package, please contact our customer support team with your order number so we can assist you.

Still Need Help?

If your tracking hasn't updated for an extended period, your package appears to be delayed, or you have another question about your shipment, please contact our customer support team.

Please include your order number and the email address associated with your order so we can locate your shipment and assist you